When can I lodge a claim ?
You can make a claim when trying to replace a lost card, repair a broken card or if you have been inconvenienced from our services.
What is considered to be a claim ?
The following cases are grounds for a claim:
A violation of the terms and conditions
When abidjan.net does not conform to its legal obligations
A negligence or violation of the terms of agreement with a client, of any engagement or any legal norm applicable to abidjan.net
Forgery, acts of bad faith, or any wrongdoing.
Internal Procedure for the management of claims
Our claims procedure
Our efficient management of claims is a defining element of our excellent customer service and we do not shy away from this complex and difficult topic.
Each and every client, current or potential, is important in our eyes and we believe that you have the right to an equitable, efficient and courteous service in a timely manner.
As a result, your comments are extremely crucial for us. We want to know your thoughts about our service, our performance and the quality of our services. Your feedback will not only enable us to improve the quality, and efficiency of our services but it also helps us in improving our product.
How do I make a claim ?
If you are not satisfied with our service, we highly recommend that you get in touch with our customer service department, by phone, fax or email.
BP 652 Grand Bassam
Fax: + 225 21 30 22 66
Tel: + 225 21 30 22 66
Information you should provide
Name, login, and other information such as the transaction identification number (transaction ID) - Please do not give out your password.
Your contact details such as your email address and mobile number
A detailed description of your claim and the relevant details on how you would like for us to resolve the issue.