|Any question ?||Managing your account|
Online on the website on the “My Account” section (free)
By calling the helpline 00225 21 30 22 66 (standard fees apply)
Through the ATM ( cost: 250 F)
Receiving your card balance through text message for each transaction. (free)
The card balance corresponds to the available amount of funds on your card and takes into account every transaction made.
No, although your electronic bank statements are available on the website in the section “My Account”, free of charge.
Pin Code, comprised of 4 numbers, used to withdraw cash from ATMs or to pay using an EPT
Pass Code, comprised of 4 numbers, used to access to your online account and by phone.
The CVV comprised of 3 numbers, which can be found on the back of the card, is necessary for shopping online.
The PIN and PASS codes can be changed at any time. To do so, you need to connect to your account online and follow the instructions. You can change your PIN and PASS codes free of charge.
You can terminate your abidjan.net contract whenever you wish to by sending a registered letter with an acknowledgement of receipt, to the following addresse: Abidjan.net - BP 652 GRAND BASSAM. You have 30 days to withdraw your balance on your card by using an ATM or by making a payment with your card. The termination will be activated in the following month after the letter is received ( please refer to the general conditions of use )
The termination of your account is possible if there are no funds on your card for 3 consecutive months, if you haven’t used it or recharged it. The termination can be declared if you ignore all contact from the abidjan.net card team.
In addition you are able to block your card through your online account.
If you are the cardholder, you can only change your email and phone number. The remaining info can only changed through one of our agencies or by calling the following number: 00225 21 30 22 66 (normal costs apply).
Certain changes need to be approved by the company and you may need to send supporting documents such as civil status, proof of address, etc.
No, there is no bank identity Statement inked to your abidjan.net cards because this document is only available for bank accounts. You do not need to open a personal bank account in order to benefit from the abidjan.net card.