Where can I use the Abidjan.net card ?
Your card grants you access to the VISA network in over 200 countries. You are therefore able to :
In which country can I use my Abidjan.net prepaid card ?
You can use your prepaid card anywhere that VISA card is accepted, whether it be a withdrawal or payment.
What amount can I withdraw at an ATM ?
Avec la carWith the abidjan.net card you can :
The withdrawal allowance is also limited by the available amount on your card and the type of interruptions at the ATM.
In addition, it should be known that certain ATMs have their own caps regarding the maximum amount allowed to be withdrawn. These caps are in generally clearly visible on the ATM machine.
You should also have sufficient funds on your card to pay the withdrawal fees from the ATM. In certain countries, the ATM owner also apply other withdrawal fees that are completely independant from abidjan.net and of which you will be informed before any withdrawal.
What is the maximum amount per purchase ?
You are spend up to 2 000 000 F CFA with your card every day.
These amounts are of course also limited by the amount available on your cards.
Can I make a purchase if its price is higher than my card balance ?
No, you cannot spend more than the available amount on your abidjan.net VISA prepaid card. However, if you know the exact balance on your card, you can ask the merchant- if they accept- to pay the remaining amount in cash or with another means of payment if you can.
Can anyone else besides myself use my abidjan.net prepaid card ?
No, due to security reasons, it is imperative that you don’t communicate your PIN code. In any case, if you authorize someone to use your card, you are responsible for any transactions made with the card and you cannot stop them.
For how long can I use my abidjan.net prepaid card ?
How can I block a transaction ?
In case of a disagreement about a transaction, please call as soon as possible, the customer service helpline +225 21 30 22 66. You will be asked the date of the transaction and the amount. You can also contact us through email at email@example.com and attach the account statement where the disputed transaction appears to your message. The disputed transaction needs to be communicated within reasonable delay. No disputed transaction will be taken into account past the 1 month timeframe.
If it is an error on our part, you will be credited with the contested amount within 45 days.
If it is an online transaction that you have not authorized, you will be credited the amount in question as soon as we receive your letter confirming the disputed transaction. Abidjan.net will not be held accountable regarding any commercial dispute if the e-commerce entity is opposing the disputed transaction.
Are there any fees when an in-store payment is being made with the abidjan.net prepaid card ?
There are no fees when making a purchase with the abidjan.net VISA prepaid card in WAEMU zone. If the purchase is done outside of the WAEMU zone, the fees will 1.5% of the transaction amount with a fee minimum of 585 CFA.
However, certain vendors, particularly those abroad, can charge you an additional fee that can vary from one vendor to another. You should be notified of these fees when making the purchase.
Are there any fees when withdrawing from an ATM ?
Yes, when you make a withdrawal from a VISA ATM outside of the NSIA Bank network with the abidjan.net card, it costs you 1% of the amount wthdrawn with a minimum of 1000 CFA per withdrawal.
Withdrawal DAB/GAB NSA Bank
Withdrawal DAB/GAB outside NSA Bank (National)
* Minimum amount
1 000 FCFA
Withdrawal DAB/GAB International
* Minimum amount
2 500 FCFA
Certain ATM owners, particularly those abroad, can bill you an additional fee that can vary from one ATM to another. You should be notified of these fees when making the withdrawal. A lot of ATMs that do not charge additional fees exist around the world. They are clearly labelled most of the time and you are encouraged to use them.
How much does my prepaid Abidjan.net card cost?
The abidjan.net card costs only 9 500 CFA including taxes. The customization of the card costs 1 500 CFA including taxes. To manage the card it costs 750 CFA.
In case your card is inactive (no top up, no transaction, no withdrawal…) fees will then be charged.
To find out more about the fees regarding your card usage, please refer the rates section of the website.
Can I use my abidjan.net prepaid card on gaming and betting sites ?
Yes since 6th of August, it is possible to use your abidjan.net card to top up your player account on certain gaming websites authorized by the ARJEL:EurosportBet, Everest Poker, BetClic, BWin, Full Tilt poker, PMU, Partouche Gaming, Party Poker, PokerStars, PokerXtrem, Sajoo, Winamax, Paris365, FDJ ParionsWeb et ZeTurf (this is a non exhaustive list).
You can claim your winnings with the abidjan.net card.